Benefits Specialist

Our client is currently seeking a Benefits Specialist in Hopkins, MN! Job Summary Provides 2nd level support on Health and Welfare issues working with HR Direct Dial, employees and vendors.
Responsible for answering questions, researching and resolving compliance, claim and eligibility issues.
Masters the subject matter by monitoring calls, analyzing trends, and enhancing HR Direct Dial solutions.
Principal Accountabilities :
Resolve escalated benefit tickets from HR Direct Dial call center by working with employees, BU HR and vendors to answer benefit plan questions, and resolving eligibility issues - 20%Monitor specific subject area of expertise (i.
retiree medical, dental, disability) as well as completing transactional tasks to ensure that plan is administered efficiently and compliantly, including interaction with vendors - 35%Monitor escalated issues within the subject area of expertise to perform trend analysis using remedy reports of call volume/problem summaries.
Work with HR Direct Dial on enhanced solutions to help facilitate first level call resolution -15%Participate on benefits projects - 10%Responsible for testing PeopleSoft system configuration for benefit options - 5%Maintain documented procedures for the area of subject matter expertise - 5%Provide backup for other benefits team members - 5%Other duties as assigned - 5% Requirements:
College degree or 3 years equivalent benefits experience, preferably health and welfare benefits such as dental, retiree medical, disability2 years customer service experienceProficient at showing empathy yet remaining firm on policies when dealing with sensitive issuesAbility to partner and communicate with vendors as well as employees at all levels of the organizationProven oral and written communication skillsStrong problem solving skillsMust be resourceful and able to work under minimal supervisionEstablished ability to be a team playerDemonstrated ability to work through ambiguous situations/environmentAptitude for analyzing data for trends to improve first call resolution and call escalation preventionKnowledge of benefits eligibility and working with vendors on eligibility/claim issuesAbility to prioritize and meet deadlinesProficiency with MS Excel and WordPreferred:
Human Resources or Benefits designationsExperience in a call center using documentation/solution toolsPeopleSoft or SAP experienceContinuous Improvement, Six Sigma or Lean experiencePlease send all resumes to email removed , or give a call to Matt Riggitano at 484-270-1845.
Thank you!!

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