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Customer Service Rep

Company Name:
Performtel
Customer Service Representatives & Team Leads
PerformTel Inc. located in Hopkins MN is currently seeking qualified candidates for several Customer Service positions to fill for its high demand of services.
Are you seeking an opportunity to display your superb customer service skills? Are you looking for a team where you can feel valued and aim to prove your abilities with awesome potential for advancement? Are you ready to come into a workplace and make an impact?
If you answered yes to the questions listed above, then PerformTel may have the perfect Customer Service Representative Call Center opportunity for you!
PerformTel is a rapid growth company determined to provide it's clients with superior levels of service. PerformTel is conveniently located just off of Hwy 169 & Excelsior Blvd in the Hopkins Tech Center building across from Hopkins Public Works facilities.
In addition to advancement opportunities, we provide a Fun & Exciting Working Environment, and Paid Training!
We are also seeking Team Lead candidates. All Team Lead candidates must go through 30 to 90 days of working as a Customer Service Representative to show solid phone handling and customer service skills. At this time we are currently seeking 2 to 4 customer service team leads who can prove themselves as valuable CSR candidates!
A Customer Service Representatives Job Duties Will Include: Assisting Customer's with Product Questions, Taking Product Orders over the Phone, Servicing Cancellation Requests, and Handling Refund/RMA inquiries.
Our Ideal Candidate:
Hard-Working
Reliable (even during winter months)
GREAT Attitude
Excellent Communication Skills
Solid computer skills ( type 35 wpm or greater )
Trainable & Coachable. We will help train you to success in the Call Center environment.
Has the Ability to take "NO" for an answer from Customers
Little to No Experience is fine, just the ability to work hard and apply what we teach you, superior communication & customer service skills are a big plus. We will train and help you to be a customer service superstar if you have the desire and determination to succeed!
The CSR compensation structure is as follows:
Training pay @ $7.25 per hour ( first 5 days )
Day 6 @ $9.00 per hour
Day 30 - CSR-1: up to $10.00 per hour based upon attendance and call performance
Day 90 - CSR-2: up to $10.75 per hour based upon attendance and call performance
Day 180 -- CSR-3: up to $11.50 per hour based upon attendance and call performance
Day 270 -- CSR-4 : up to $12.25 per hour based upon attendance and call performance
Day 360 -- CSR -5: up to $13.00 per hour based upon attendance and call performance
Day 450+ -- CSR's will have quarterly reviews thereafter and earn the opportunity to have further bonuses for attendance + performance.
Please submit applications through performtel.com/careers
PerformTel Inc. is an emerging leader in the BPO contact center industry. Starting out in 2010 with only 3 employee's, PerformTel proudly employs over 140 professional men and women today. Come join the team and see what we're all about!
You can learn more about us by visiting: www.performtel.com
Thank you for your time.
Customer service representative, reps, call center, contact center, csr

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