Entry Level Desk Adjuster ID:9111993804
Now hiring in Minnetonka, MN American Family Insurance Claims Services (AFICS, Inc.
) is seeking a dedicated and empathetic Associate Desk Adjuster to join our dynamic teamWe are committed to fostering an inclusive work environment where diverse talents can excelAs an Associate Desk Adjuster, you will report to a Manager and provide exceptional customer service, manage claims, and resolve conflicts with fairness and sensitivityWe encourage candidates from all backgrounds to apply, especially those with a passion for helping others and a desire to excel in a collaborative environmentIf you possess the skills listed above, we would love to hear from youAFICS is dedicated to getting you ready for successTraining will be provided to develop the competencies required to be successful in this roleIn this primarily home-based role, you will spend 80% of your time (4
days per week) working from homeOn occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture eventsAs such, hiring will be focused around the following AmFam Group locations and candidates will be expected to attend in-office events in the listed location(s) when events and activities are scheduled:
Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; StJoseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214 Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role#LI-RemoteCompensation Minimum:
$23 / hourCompensation Maximum:
$33.
17 / hour Compensation may vary based on the job level and your geographic work locationKey
Responsibilities:
You will evaluate and investigate insurance claims with a customer-centric approachYou will communicate effectively with policyholders to gather necessary informationYou will utilize time management skills to prioritize and handle multiple cases simultaneouslyYou will apply computer savviness to navigate our claims management systems and databasesYou will demonstrate empathy and provide support to customers during stressful situationsYou will resolve conflicts by finding equitable solutions that satisfy all parties involvedYou will develop professional competencies through training and feedback
Qualifications:
You will possess outstanding customer service skillsYou will manage your time and meet deadlinesYou will have experience in conflict resolution, with a focus on maintaining relationshipsYou will be proficient in computer applications and be able to learn new software quicklyYou are someone who can empathize with customers' needs and concernsLicenses Valid driver's license required plus an acceptable driving recordObtain state specific property casualty claims licensing as requiredTravel Requirements Up to 10%Catastrophe duty up to 75% as applicablePhysical Requirements Work that primarily involves sitting/standingWorking Conditions Not applicableWe encourage you to apply even if you do not meet all of the requirements listed aboveSkills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will captureWe encourage those who are passionate about what we do to apply! We provide benefits that support your physical, emotional, and financial wellbeingYou will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your healthWe also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees)In addition, our student loan repayment program and paid-family leave are available to support our employees and their familiesInterns and contingent workers are not eligible for American Family Insurance Group benefitsWe are an equal opportunity employerIt is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunityWe also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law#LI-MS2 Recommended Skills Communication Customer Service Databases Finance Passionate Receptive Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
) is seeking a dedicated and empathetic Associate Desk Adjuster to join our dynamic teamWe are committed to fostering an inclusive work environment where diverse talents can excelAs an Associate Desk Adjuster, you will report to a Manager and provide exceptional customer service, manage claims, and resolve conflicts with fairness and sensitivityWe encourage candidates from all backgrounds to apply, especially those with a passion for helping others and a desire to excel in a collaborative environmentIf you possess the skills listed above, we would love to hear from youAFICS is dedicated to getting you ready for successTraining will be provided to develop the competencies required to be successful in this roleIn this primarily home-based role, you will spend 80% of your time (4
days per week) working from homeOn occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture eventsAs such, hiring will be focused around the following AmFam Group locations and candidates will be expected to attend in-office events in the listed location(s) when events and activities are scheduled:
Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; StJoseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214 Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role#LI-RemoteCompensation Minimum:
$23 / hourCompensation Maximum:
$33.
17 / hour Compensation may vary based on the job level and your geographic work locationKey
Responsibilities:
You will evaluate and investigate insurance claims with a customer-centric approachYou will communicate effectively with policyholders to gather necessary informationYou will utilize time management skills to prioritize and handle multiple cases simultaneouslyYou will apply computer savviness to navigate our claims management systems and databasesYou will demonstrate empathy and provide support to customers during stressful situationsYou will resolve conflicts by finding equitable solutions that satisfy all parties involvedYou will develop professional competencies through training and feedback
Qualifications:
You will possess outstanding customer service skillsYou will manage your time and meet deadlinesYou will have experience in conflict resolution, with a focus on maintaining relationshipsYou will be proficient in computer applications and be able to learn new software quicklyYou are someone who can empathize with customers' needs and concernsLicenses Valid driver's license required plus an acceptable driving recordObtain state specific property casualty claims licensing as requiredTravel Requirements Up to 10%Catastrophe duty up to 75% as applicablePhysical Requirements Work that primarily involves sitting/standingWorking Conditions Not applicableWe encourage you to apply even if you do not meet all of the requirements listed aboveSkills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will captureWe encourage those who are passionate about what we do to apply! We provide benefits that support your physical, emotional, and financial wellbeingYou will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your healthWe also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees)In addition, our student loan repayment program and paid-family leave are available to support our employees and their familiesInterns and contingent workers are not eligible for American Family Insurance Group benefitsWe are an equal opportunity employerIt is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunityWe also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law#LI-MS2 Recommended Skills Communication Customer Service Databases Finance Passionate Receptive Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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